Under our current economic conditions, most businesses have become more productive by asking current employees to either expand their responsibilities or complete more tasks in the same period of time. Initially, most stepped up to the challenge and have help companies work through some of these obstacles. Unfortunately, this shift is no longer a temporary situation. It has become the norm and organizations are facing situations where the majority of their workforce is dissatisfied and possibly disengaged from their roles. Unless practices are established now to counter this situation, organizations will be facing a high turnover rate as the economy improves. High turnover rates affect the stability of the organization. In some situations, it can no longer reliably deliver their products or services to the marketplace causing even greater problems.

Within our organization, we have the ability to identify the internal challenges that you're currently experiencing and help implement plans to minimize the disruptions. Please contact us to learn more about turning this challenge into an opportunity to improve your business.

If you would like to discuss any of these services with one of our consultants, please contact us.

ProfileXT^® (PXT)

The PXT assessment measures how well an individual fits specific jobs in your organization. The "job modeling" feature of the PXT is unique, and enables you to evaluate an individual relative to the qualities required to perform successfully in a specific job. It is used primarily for employee selection, on-boarding, managing, and strategic workforce planning. This assessment reveals in-depth, objective insight into an individual's thinking and reasoning style, relevant behavioral traits, occupational interests, and match to specific jobs in your organization. It helps your managers interview and select people who have the highest probability of being successful in a role, and provides practical recommendations for coaching them to maximum performance. It also gives your organization consistent language and metrics to support strategic workforce and succession planning, talent management, and re-organization efforts.

Download the ProfileXT brochure here.

Profiles Sales Assessment™ (PSA)

The Profiles Sales Assessment™ (PSA) measures how well a person fits specific sales jobs in your organization. It is used primarily for selecting, on-boarding and managing sales people and account managers. The "job modeling" feature of the PSA is unique, and can be customized by company, sales position, department, manager, geography, or any combination of these factors. This enables you to evaluate an individual relative to the qualities required to perform successfully in a specific sales job in your organization. It also predicts on-the-job performance in seven critical sales behaviors: prospecting, call reluctance, closing the sale, self-starting, working with a team, building and maintaining relationships, and compensation preference.

Download the Profiles Sales Assessment brochure here.

Customer Service Profile™ (CSP)

The Customer Service Profile™ (CSP) measures how well a person fits specific customer service jobs in your organization. It is used primarily for selecting, on-boarding, and managing customer service employees. The CSP also looks at what your current and future employees believe is a high level of customer service, while at the same time showing whether or not they align with the company's perspective. We have a general industry version of this assessment as well as vertical specialties in hospitality, healthcare, financial services, and retail.

Download the Customer Service Profile brochure here.

Profiles Performance Indicator™ (PPI)

The Profiles Performance Indicator™ is a DISC-type assessment that reveals aspects of an individual's personality that could impact their fit with their manager, coworkers and team, and their job performance. It is used primarily for motivating and coaching employees, and resolving post-hire conflict and performance issues.

The PPI specifically measures an individual's motivational intensity and behaviors related to productivity, quality of work, initiative, teamwork, problem solving, adapting to change, as well as response to conflict, stress, and frustration. The output from this assessment serves as an "operator’s manual" for an employee, which helps managers better motivate, coach, and communicate with the employee. It also helps to predict and minimize conflict among co-workers and provides crucial information to improve team selection and performance.

A powerful feature of the PPI is the Team Analysis Report designed to help managers form new teams, reduce team conflict, improve team communication, improve ability to anticipate problems, and better team leadership. It helps evaluate overall team balance, strengths and weaknesses, and team members' personality characteristics along 12 key factors: control, composure, social influence, analytical, patience, results orientation, precision, expressiveness, ambition, teamwork, positive expectancy, and quality of work.

Download the Profiles Performance Indicator brochure here.